Prompt & Automation Maintenance
Every small business that wired ChatGPT/Claude into Zapier, Make, or n8n over the past two years now has a pile of undocumented automations owned by one person's tribal knowledge — this service turns that liability into a maintained, versioned, company-owned asset before the person who built it walks out the door.
A real, growing, and almost entirely undocumented pain point with willing payers among companies that already spend on Zapier/Make seats, but it's a hands-on consulting-shaped business that scales through hiring documentation specialists, not software leverage alone.
The wedge is the audit, not the retainer — companies will pay a one-time fee to find out what they don't know they're exposed to, and the retainer sells itself once you show them a Zap that's been silently failing for three weeks. The best leads aren't automation power users; they're companies where the automation builder just gave notice or is visibly burned out, which you can often spot via LinkedIn job-change signals or by asking bluntly in discovery calls 'if this person left tomorrow, could anyone touch this?'
Slight uptick in Q4/January as companies do year-end ops reviews and budget for the new year; summer dips slightly with vacation-driven slower B2B sales cycles.
Suits you if
- ✓You've personally built or maintained Zapier/Make/n8n workflows and can read someone else's scenario logic without a walkthrough
- ✓You're comfortable with unglamorous documentation work most 'AI consultants' skip
- ✓You can run a discovery interview that gets a nervous employee to admit what's undocumented without them feeling threatened
- ✓You want a service business with recurring retainers, not one-off project fees
Skip it if
- ✕You only want to build new automations, not audit and document existing messy ones
- ✕You dislike ongoing account-manager-style client relationships
- ✕You don't have (or won't build) working knowledge of at least two of Zapier/Make/n8n
- ✕You need a productized, software-only business with no service delivery hours
Skills: Core skill is hands-on fluency in at least two of Zapier, Make, and n8n (reading scenario logic, error histories, and webhook chains from scratch), plus enough prompt-engineering literacy to evaluate whether an LLM prompt embedded in a workflow is fragile or well-built. Layer on documentation/technical-writing ability and a light-touch consulting bedside manner for interviewing the departing employee. No coding required, though basic API/webhook literacy speeds up audits significantly.
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